We offer a ninety (90) days warranty on jumpers and suspension bars and a thirty (30) days warranty on all other products made by Paddex. This warranty covers production defects that affect structural and/or safety issues only, not normal wear and tear or cosmetic issues. Please contact support@paddex.ca for more information or to inform us of a problem with your item.
Mostly for sanitary reasons, we cannot accept returns. Please contact us at sales@paddex.ca with your questions before your purchase to ensure your complete satisfaction.
We try to include the most pictures with each item we are selling, so you can get the best idea about it. Please note that our web hosting service limits them to ten (10). We never use stock photos, everything you see in a listing is what is actually for sale.
Since our items are handmade, each one is unique, and some small imperfections may be possible. Don't worry, these will never affect the function or safety of the item! In fact, you may never notice them.
We understand there are many types of clients, with different levels of comfort with displaying ABDL content and items. For this purpose, we always ship in plain white packaging. Please contact us at sales@paddex.ca for other arrangements.
We always ship with Canada Post and provide a tracking number. For other arrangements, please contact us before making your purchase at sales@paddex.ca
Our liability ends as soon as we drop a package at the Post Office. In the event that Canada Post or your local carrier loses or damages your package, please contact us at sales@paddex.ca to see what we can do to help, because each case will be different.
To prevent theft, it is your responsibility to ensure and provide a safe deposit location. If this cannot be achieved, please ask your local carrier to keep your package at the Post Office (either by phone or via the carrier's app). You can also contact us to request shipping options like Signature Required, Do Not Safe Drop, Leave Card for Pickup, etc. These options are offered by the postal carrier and cost only a few dollars more.
Due to the difficulty to estimate house structure, desired bouncing effect, ceiling height or suspension frame, personal body weight and height for perfect fit, the bouncing hardware (bungee cords) isn’t included with our jumpers. Please contact support@paddex.ca if you need more technical advice, but be aware that we cannot install the jumpers for you.
All suspension bars listed are compatible with every jumper we sell.
Safety load limit
Jumpers have a static load limit of 325 lbs. They may support more weight, as we over-engineer every jumper, but we are not responsible for anything that happens above that threshold.
As with any other assembled item, normal wear and tear will happen. It is impossible to predict this, as every situation is unique. But our high-quality products should last for years to come without any worry!
Especially for any suspension-type product, please inspect it regularly to detect any tears or holes that could affect the structural integrity and thus the safety of the product. If present, stop using it immediatly and contact support@paddex.ca for advice. We can only offer repair services (for a fee) in our local area.
For the new jumpers built after July 2023
Care instructions
Safety instructions
ASSISTANCE IS REQUIRED TO PROPERLY PUT MITTS AND LOCKS
1- Insert hands the deepest possible inside mitt (fingers open in resting position, not fist).
2- Pull the sleeves between wrist and strap.
3- Roll sleeves around wrists, snug, but not too tight.
4- Make sure to align buckles perfectly straight, only in unlocked position.
*NEVER force buckle teeth in any angle. If there is resistance, check for lock position OPEN.
*Make sure the fabric of mitt is not stuck in buckle. Be careful to hear a CLICK on both sides.
5- Insert the key in slots to lock them, turn 1/4 turn clockwise. Do the reverse to unlock (for key lock models).
6 - Align the magnet with the circle on the buckle and press on the 2 side clips to unlock (for magnetic lock models).
Please make sure to measure wrist size prior to purchase. If bigger size needed, contact us at sales@paddex.ca
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